Feedback & Accountability
Complaints & Feedback
We welcome feedback about our services, activities and organisation. Whether you would like to share a compliment, suggestion or complaint, your feedback helps us learn, improve and ensure we continue to provide the best possible support to our community.
We value feedback from customers, volunteers, partners, supporters and members of the public. Whether you would like to share a compliment, suggestion, concern or complaint, we would love to hear from you.
Your feedback helps us improve our services, celebrate what is working well and address any issues that may arise. If you would like a response, please provide an email address or telephone number so that we can contact you.
Other Ways To Contact Us
Prefer Not to Use the Form?
You can also contact us directly using the details below. We welcome compliments, suggestions, concerns and complaints through whichever method feels most comfortable for you.
Telephone
Visit Us
The Anthony Seddon Centre
12 George Street
Ashton-under-Lyne
OL6 6AQ
Complaints Process
How We Handle Complaints
We take complaints seriously and aim to handle them fairly, sensitively and promptly. While every situation is different, our complaints process generally follows the steps below.
1. We Listen
We will acknowledge your complaint and ensure that the appropriate member of our team receives the information you have provided.
2. We Review
We will review the information provided and investigate where necessary to ensure we fully understand the concerns raised.
3. We Respond
We will respond to your complaint and explain any actions taken, outcomes reached or further steps available.
View Our Complaints Policy
For full details of how complaints are handled, including timescales and escalation routes, please refer to our Complaints Policy.